Tag Archives: sem

BoostCTR offers innovative approach to SEM Ad Copy Optimization

** global update many years later: BoostCTR is now known as Boost Media

Of the 4 or so principal elements of SEM campaigns — keyword selection, bidding strategy, landing page optimization and ad copy development, it’s the latter that probably receives the least amount of rigorous attention and testing by advertisers. Yet ad copy optimization is a critical factor in the quality, cost, efficiency, and ultimately the profitability of your SEM campaigns.

No marketer would argue that it’s generally a good thing to have clear, persuasive, creative, benefit-oriented ad copy that uniquely explains your business in a way customers can understand. So, uh, yeah — do more of that.

But when it comes to Search Engine Marketing, there are more tangible & immediately-quantifiable advantages to improving and optimizing your ad copy.

That’s because Google calculates a Quality Score that impacts the placement where your search ad is shown and how much you’ll end up paying for it. Q.S. is a factor of several measures, but the ad’s click through rate is one of the most important. So besides the fact that a higher CTR obviously gives you greater volume for a given number of impressions, the higher CTR can also lead to lower costs per click.

Which brings us to the money chart, from ClickEquations:

What a change in quality score (vs. reference of 7) can save or cost you

(note that the chart above implies that quality score is an integer. Although Google displays it this way, it’s actually not; you’re more likely to have a Q.S. of 6.34 or 5.78 than 6.0.  But the directional take-away is the same: a better relative quality score saves you money and a lower quality score will cost you.)

Ok, so your ad’s cost is a factor of quality score, and quality score is a factor of click through rate, and click through rate is a factor of ad copy effectiveness. So what’s an efficient way to generate better ad copy in order to lower your ad’s costs?

For the last few months I’ve been a beta client (on behalf of Hunch’s SEM campaign) for an impressive early-stage startup called BoostCTR, working directly with its CEO, David Greenbaum.

BoostCTR acts as an automated exchange between vetted, skilled ad copywriters and SEM marketers who want to optimize their ad copy.  Think of it as self-service, micro-outsourcing to a broad pool of talented writers.

BoostCTR’s model allows copywriters to review your existing ad groups and submit new ad recommendations that you then approve, reject, or edit. At that point, a controlled test begins to determine whether the submitted “challenger” ad can beat your defending champion.

The advertiser pays only once a submitted ad becomes a proven winner (with statistical significance); pricing is currently a fixed cost of $60-$90 per winning ad, depending on how many ad groups you commit to running.  Writers who submit winning ads are paid a fixed price for their efforts.

The ‘defending champion’ ad (which I wrote) on the left was beaten by the challenger on the right, which was written by someone in BoostCTR’s copywriter network

SEM marketers who have never rigorously tested or optimized their ads are likely to see massive, immediate improvements; BoostCTR says that CTR improvements of 50% are typical.

If you’re starting from a stronger position and you’ve done some testing and optimization (this was the case with Hunch’s ad groups), you may see more gradual improvements, and writers may not nail it on the first round. But since you only pay once there’s a winner, and writers keep submitting new ideas (and learning from what didn’t work) that you can approve, you’re still likely to get some significant benefits over time. I have.

BoostCTR’s website is surprisingly intuitive and full-featured for a company in such an early stage.  It recently raised a first round of funding (disclosure: Founder Collective participated, and I’m an investor in the fund), and Greenbaum says that near-term priorities include sprucing up the site, adding the capability to do simultaneous copy testing within one ad group, optimizing for deeper metrics like CPA, and the hiring of a senior writer to vet & coach the company’s free-lance pool of copywriters.

The ‘dashboard’, showing summary of campaigns and contests

BoostCTR’s approach provides an easy, scalable, efficient way to improve the efficiency of your SEM campaigns through better ad copy.  I’d encourage any SEM marketer to give them a look.

Search techniques in action: the big head, long tail, broad match, phrase match, and exact match

One of my blog entries which has received significant traffic involves 19th St. Gym, a local entity which abruptly shut down for several months before recently being bought by a new owner.  This post isn’t about the gym itself but rather the search terms which led people to find my post about it.  I’ll also discuss the missed opportunities of local gyms to use this as a marketing vehicle.

My blogging platform, WordPress, indicates that a total of 24 different search phrases led people to the blog post about the gym.  Just 2 of these phrases accounted for about 50% of search traffic: 19th street gym (where my post ranks about #5 on Google’s SERP) and 19th street gym closed, where I rank in roughly position #3.  These are the proverbial “big head” terms.

The first observation I’ll make is that Google’s organic ranking algorithm worked pretty much the way you’d hope in this case.  The blog entry contained a relatively large amount of unique content related to one specific topic; the content was dynamic (because I kept adding updates and readers added relevant comments); several relevant/fitness-related forums linked to the post, adding to its credibility.  As a result of these factors, Google ranked the post well for the term ’19th street gym’ and related phrases.

My second observation is that local gyms are missing an opportunity to bid on the term “19th Street Gym” to offer alternatives (more on that in a minute).  The only gym showing an ad is Anytime Fitness, a Minnesota-based outfit whose nearest gym to Manhattan is 18 miles away in West Caldwell, NJ.  Exactly 0% of New Yorkers clicking on that ad are going to end up joining Anytime Fitness.

Here are all the variations of search terms which people used to reach my blog post:

The 24 search phrases people used to find my blog entry about 19th Street Gym

On the one hand, you could argue that all these terms are variations of “19th street gym”.  On the other hand, if we examine all the variations, this provides a pretty good example of how search behavior tends to work in general.

The graph of the cumulative search volume is a classical example of the “big head”, “long tail” phenomena you hear so much about.  (My graph is flipped vs the way this is often shown, but the logic is the same).  Roughly 8 phrases (33% of all phrases) account for about 80% of total search volume.  The lowest volume 11 terms (46% of all terms) have only a combined 10% of total search volume.

"Big Head" and "Long Tail" search terms leading to 19th St. Gym blog post

It’s interesting to note some of the minor variations in the search phrases:

  • 3 terms (representing 6% of search volume) contain a question mark.  This suggests opportunities for creative search marketers to structure their ad copy (and landing pages) in a way that answers a specific question as opposed to just shouting general benefits or features.
  • Only 5 terms (13% of search volume) include a geographical reference to either NYC or Manhattan, suggesting most searchers may take it for granted that Google will figure out the context of where a search applies.  Google deals with this well but not perfectly; it’s something for website owners and search marketers to consider.  Note that as of December 2009, Google actually allows sites to tag themselves for geographic relevance (at the country level) to make this more clear in organic results on the SERP.
  • Even though these terms are all variations of “19th Street Gym”, the subtle variations in the phrases could still create opportunities for you if you were bidding on them for paid search.  For example, by bidding specifically on ’19th Street Gym closed’, a competing gym might create specific search copy (and a corresponding landing page) referencing that they’ll give a special deal for former 19th St. members:

Broad, phrase, exact, negative match?

Let’s say you were a competing gym and wanted to use AdWords to reach 19th St. members. Depending on how you structure your keyword, your ad could show for a few, most, or all of the 24 different search phrases.  There are pros and cons to each method.

1) Broad match terms entered in AdWords as standard text, ie 19th Street Gym

Using the default ‘broad match’ keyword phrase of 19th Street Gym would have likely picked up every one of the 24 terms above.  But this has a disadvantage: some of the terms would have probably generated the wrong type of traffic for your ad.  For example, people searching for “19th St. Gym bond” were interested in finding out if the gym was in compliance with its NY State bond requirement (it wasn’t), and people searching for “19th St. Gym Kelly” were clearly looking for my specific blog post.

2) Exact match terms entered in brackets, ie [19th Street Gym Closed]

Bidding on exact match terms gives you the opportunity to target specific ad copy and potentially have a lower cost per click for the specific phrase than you would have paid with phrase match or broad match.  But the specificity means that volume will typically be much lower, and you’ll need to create many more specific search phrases for your account, which takes time and effort.

3) Phrase match terms entered in quotes, ie “19th Street Gym”

This would have triggered your ad for any search phrase which contained “19th Street Gym”, which was most of the variations.  In this example it doesn’t provide a lot of benefit vs. broad match, but in general, phrase matching is a good compromise between the low targeting of broad match and the low volume of exact match.

4) Negative matches preceded by a minus, ie -bond

Negative match terms can be used in conjunction with broad terms to eliminate specific phrases you want to avoid, while still generating strong volume.  As an example, adding -bond to the broad match phrase 19th Street Gym, would prevent the phrase 19th Street Gym Bond from triggering your ad.

Tony Soric wrote a good primer explaining match types in an Oct 2009 Search Engine Land article.

Summing up the info and examples above:

  • Unique, changing, compelling content that others link to should eventually receive good organic search ranking.  (this is, of course, every website’s dream)
  • Keep in mind the large number of variations in search phrases, even when they contain common elements.  Consider ad copy and landing pages which address specific cases.
  • Use match types to find the right balance for your business between targeted leads and volume.

Low Google Quality Score? Consider “buying your way” into the party.

Quality Score is that somewhat mysterious but very powerful measure Google uses to determine if, how, and when your paid search ads show up on Google and its content network.  As Google explains it, a high Quality Score generally means that your keyword will trigger ads in a higher position and at a lower cost-per-click (CPC).

The Quality Score is affected by historical click through rate, quality of the landing page, relevance of the keyword to the ad group, and loads of other factors.  Knowing Google, there are probably dozens of factors that change and are re-weighted all the time.

I’m not going to go into recommendations for sites to improve their base Quality Score (but for a nice primer, see Dave Davis’ discussion of this in Search Engine Journal – a few years old but still very relevant. There are also of course lots of great resources on Search Engine Land on this topic). What I do want to point out is that the Quality Score needs time to reach equilibrium, and that Google’s initial guess is often very different than what it ultimately learns.  So if you’re convinced you have a great user flow from your AdWords ad through to your site, but Google just doesn’t seem to get it yet, consider biting the bullet and “buying your way in to the country club.”

I’ve often come across cases where Google’s “on-the-fly” Quality Score assessment for a new campaign or ad group was very low, resulting in a cpc that was significantly higher than I wanted to pay, let’s say $1.00.  Now, I knew that was way more than I was willing to pay an on ongoing basis based on my ROI expectations, but it would have been a mistake to throw in the towel at that point.  If I didn’t overpay and buy my way in for at least a little while, how would Google ever realize the strength of my campaign and the great user experience I had in store for its searchers?

Once I ran my campaign at the $1.00 cpc bid for just a few hours, the quality score improved.  In addition to gaining some CTR history, I suspect Google was also realizing that the types of pages I linked to on Hunch had a very low bounce rate, in other words it was a great user experience.  The Quality Score shot up and I was able to gradually reduce my bid while still maintaining decent placement.  Over a few days’ time, my bid was down by 70% from where I started.  (incidentally, bounce rate isn’t something I’ve seen Google talk much about explicitly, but in my recent experience – and from what I’ve heard from some former insiders – having a low bounce rate is a big deal.)

The whole process is akin to talking your way into a club once with the doorman, but then counting on the charm of your personality to get yourself invited back for free.  Same with Google.  And while I’d rather have the Quality Score be right to begin with, this pricing mechanism is actually pretty efficient.  Google is essentially saying, “We don’t see it yet, but if you’re so sure, put your money on the table.  Then we’ll talk again.”

So if you’re convinced you have a great user experience, but Google’s Quality Score doesn’t yet reflect it, don’t just go home with your tail between your legs.  Temporarily buy your way in until Google realizes that you deserve to be in this party after all.